Frequently Asked Questions

About Product

Q: What does Moncler make?

A: Moncler primarily makes down-filled jackets and outerwear, skiwear, and lighter-weight outerwear for spring, although each collection includes a few additional pieces such as sweaters, polo shirts and swim trunks.

Q: How to wash moncler jacket?

A: Well of course the first answer is to dry clean it.however for some this is expensive and many would prefer to clean their moncler down jackets themselves.

You can fill a basin with mildly hot water. You put your garment inside and swish it around a little bit, press where it has dirt to make sure that you loosely bring all the dirt up and loosely get it out and then you can put a little bit of detergent in it and kind of swish it around and then after you do that then you will have to take your garment out and pat it dry, do not wring it and then make sure that you don't wring it or it will ruin your garment. After that you can lay it on a towel and then lay the garment in between two towels and press the top towel into the garment to help get excess water out of the garment.

Q: Are all products showed in the website?

A: We are not putting every item of the brand discount moncler jackets on this site now.If you are looking for other style which is not displayedon this site,please tell us which one you like,and we can supply most of them to you.

Q: How to get your wholesale price?

A: We are focusing on wholesaling the goods worldwide. Summing up the different demands of our customers. You can set up a trial order to inspect the high quality of our products and our best service. Any questions please consults with our customer service ( E-mail: monclerwintercoat@gmail.com )

Q: What size should I order ?

A: Moncler outlet online which are very cool,comfortable warm and light!
Please enjoy new moncler jackets with this moncler size conversion chart.
If you have any questions contact us freely!
E-mail: monclerwintercoat@gmail.com

Shipping

Q: How Does Shipping Fee Cost?

A: We provide FREE SHIPPING worldwide. If the stock is permitting, all orders placed online are usually dispatched to arrive with customers within 5-15 working days.

Q: Can delivery address be different from the billing address?

A: When your order shipping address differs from the billing address,we will send a confirm email to ask for your confirmation.After we confirm your order details,we will deliver merchandise ASAP!

Q: How will you ship my Monclers ?
Q: Do you ship these cheap moncler coats internationally?

A: We ship all our moncler jackets online through courier services directly to your door. You will receive a tracking number, so that you can track the progress of your order shipment.

We ship all the cheap moncler clothing order to anywhere in the world. We use express couriers like USPS, EMS, TNT and DHL for all of our shipments. We always ship within 7-10 days and guarantee the arrival of all of Moncler Clothes. Please contact us if your shipment is not received in a timely manner after receiving your tracking information. We have worked with these shipping companies for a long time, orders delivery is guaranteed.
 

Q: Why there is no update information when I track my order?
Q: Why the tracking number you gave me not working?
Q: Why my packaged order stay pending, just dpatch from the post?

A: We are sorry for delay. Regularly, shipping time to your address is 4-7 business days,and the tracking information will be updated within 3 days. Please don't worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.
The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed.
 

Q: I did not receive my package, what should I do now?

A: Check to make sure that the full shipping address is correct and complete on the order. You may also want to try contacting the company used to ship the package to see if they know the where about of your package. Sometimes packages are delivered to the wrong address. It is also a good idea to check with your neighbors to see if they had received the package for you. If you are still having trouble locating your package, please contact our customer service department for further assistance regarding this issue.

Q: How can I make returns or exchanges?

A: We provide return and exchange service for our valued customers.Please refer to our policy firstly and contact us by email at monclerwintercoat@gmail.com

Q: What should I do if the items were damaged upon receipt?

A: You need to inform us immediately upon receipt of shipment.Once you noted the product was damaged during shipment,we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.

Q: What are the return policy, exchange policy and refund policy?

A: After you sent monclers back to us, we offer the money back guarantee on returned within 7 days of receipt. This refund does not include shipping cost. Refunds are issued in the same form in which the original payment was made.

Q:How long does it take for me to get a refund?

A:If it is refunded to your Pay Pal,the refund may take about 4-5 business days to reach your Pay Pal account.
If it is refunded to your credit card,it may take 4-5 business days for your return to reach our payment Fulfillment Centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 7-15 business days after your credit is applied for it to post to your account.

Q: About cancel the order and refund.

A: If you want to cancel your order and refund, we need to deduct 30% of the payments in the amount, because it is the handling charged by credit card companies from us.

Payment

Q: Which payment methods do you accept?
A: We accept PayPal , Credit Card (visa card and master card) and Western Union.
If pay by Credit Card, the payment has a top limit of 1000USD per payment.
If pay by PayPal, there is no top limit, you can pay more than 1000USD one time.
We offer 5% off based on the price online for Western Union, For the benefit for both our customers and our financial plan.
See more details, please click here Payment.
 
Q: How can I pay if I do not have a credit card or PayPal?
Please send email to monclerwintercoat@gmail.com about this problem, you will be instructed to send payment through Western Union.

Any other questions please feel free to inquiry us.

E-mail: monclerwintercoat@gmail.com

Live Chat: customservice07@hotmail.com